Report A Bug / Suggest An Idea

Easy Steps to Reporting A Bug

If you've encountered a bug or error, we appreciate your assistance in improving our platform. Before reporting, follow these straightforward instructions:

1. Check the Support Forum:

Explore our support forum to see if someone else has already reported the same bug or error.
Look through the thread to find potential solutions or workarounds provided by the community.

2. Describe the Issue:

Provide a detailed description of what you're experiencing.
Share any error messages you've received and specify the actions leading to the problem.
Include relevant details that might assist in understanding the issue.

3. Steps to Reproduce:

If possible, outline the steps to reproduce the bug or error.
This information is crucial for our support team to identify and address the root cause effectively.

4. Include Screenshots or Video:

Capture screenshots or record a video demonstrating the error.
Visuals help our support team understand the problem better and expedite the resolution process.

5. How to Submit:

Head to the "Report A Bug" section on our community page.
Create a new post or thread detailing the bug or error.
Attach the screenshots or video, and be sure to follow any specific submission guidelines.

Easy Steps to Sunmiting an Idea

Your input is the key to making Xelence even better. Here's how to effortlessly share your thoughts:

1. Check Existing Ideas:

Before you post a new idea, take a quick look at submitted content.
Make sure a similar idea hasn't been suggested already. If it has, consider adding your unique perspective to existing discussions.

2. Collaborate and Expand:

Engage with others by commenting and expanding on their ideas.
Collaboration sparks innovation, so feel free to build on existing concepts or share your insights to make ideas even better.

3. Upvote Your Favorites:

Show support for the ideas you believe in by upvoting them.
Your votes help the Xelence team identify the most popular and impactful ideas.

4. Submit Your Idea:

Ready to contribute your idea? Great!
Head to the "Submit an Idea" section, create a new post, and outline your suggestion.
Provide clear details and context to help others understand your vision.

5. Questions about Functionality:

If you have questions about Xelence functionality, check out our FAQ section first.
If your question persists, ask Subject Matter Experts (SMEs) in the designated space. They're here to help!